We offer a 60-day free return policy. If the product is found to be defective, we will promptly arrange a replacement free of charge. However, in cases where the customer has made an incorrect purchase, they will be responsible for covering the associated delivery costs.
To return an item, please contact our Customer Care Team by e-mail at [email protected] and reference “Autoparts Return”.
Our current hours of operation are Monday – Thursday 8:30 am – 5:00 pm and Friday 8:30 am – 1:00 pm EST (excluding holidays).
SHR Autoparts Online Store purchases may be returned within thirty 30 days. Items should be returned unused and in good condition, with a completed RETURN FORM and a copy of the packing slip, to our Return Center (address will show in email).
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase.
Shipping costs are refunded on damaged or defective products only. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.
Software refunds will only be issued when the software is returned in its original sealed packaging.
Please follow the instructions below when packing and sending your product for return. It’s important to note that these instructions must be followed in order for us to properly process your return.
- Send the item in its original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any shipment received without a packing slip.
- It is recommended to use a secure shipping method such as Insured US Mail or UPS to send the item so that you have to track the package. SHR Autoparts is not responsible for items lost in transit and a return can not be processed until the item is received.
SHR AUTOPARTS WARRANTY
The SHR Warranty covers the training computer and sensors for ONE years from the date of purchase for defects in material or workmanship. Damage caused by misuse or improper or unauthorized maintenance is not covered.
The complete warranty terms can be found in the user’s manual.
PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR WARRANTY CLAIMS.